Is my subscription renewed automatically?
Yes. QPlay uses automatic renewal, which means you never have to worry about manually renewing your subscription. The system works the same way as other modern streaming services — payment is handled in the background and you keep watching without interruption.
How does automatic renewal work?
When you sign up for a QPlay subscription, a payment card is linked to your account. Depending on the plan you've chosen, payment is then automatically charged monthly, annually or every two years — on the exact renewal date.
You don't need to log in, approve anything or make a new purchase. Everything takes care of itself.
No surprises
You'll always receive a reminder email before the renewal takes place, giving you the opportunity to update your payment details or cancel your subscription if you wish.
Full control via your account page
Even though renewal is automatic, you always have full control. On your account page at qplay.tv you can:
- View your next renewal date
- Update or change your payment method
- Upgrade or downgrade your plan
- Cancel your subscription at any time — no lock-in period
No hidden terms and no complications. You're in charge.
If a payment fails
Sometimes a payment can fail — your card may have expired, funds may be insufficient or your bank may have blocked the transaction for some reason. If that happens, QPlay's system will automatically retry the payment over a short period.
You'll also receive an email notifying you of the issue so you can resolve it in time. This minimises the risk of suddenly losing access to the service.
Tips
Keep your payment details up to date on your account page to avoid any interruptions. It only takes a minute to update your card if needed.
Frequently asked questions
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time directly from your account page. No lock-in period, no fees and no explanations required. The service continues to work until the end of the period you've already paid for.
Will I receive a notification before the payment is charged?
Yes. QPlay sends a reminder email before each renewal so you're never caught off guard by a charge.
What happens if my card expires?
If the card is no longer valid the payment will fail and you'll receive an email explaining how to update your details. Update the card on your account page and your subscription will resume automatically.
Can I switch from monthly to annual billing?
Yes. Log in to your account page and select the plan you want to switch to. The change takes effect at your next renewal date.
Summary
- Your subscription renews automatically — no manual purchases required
- You'll always receive a reminder before the payment is charged
- Full control via your account page — change plan, update card or cancel whenever you like
- No lock-in period — you're never tied in