Can I change countries and content on my account after signing up?
Yes, absolutely. We understand that your needs change over time — maybe you want to add more countries, shift focus to a specific region or remove channels you never watch. It's straightforward to do and there's no extra cost involved.
What can I change?
You have full flexibility to adjust your content at any time after your account has been created. Common changes include:
- Switching from a global package to a more regional focus, for example "Nordics + English"
- Adding specific countries or regions to your existing package
- Adding or removing adult content
- Switching to a completely different package if your viewing habits have changed
How to request a change
Step 1 – Submit your request
Log in at qplay.tv and go to your account page. Under the Support tab you'll find a form for content changes. You have two options:
- Choose one of our ready-made packages
- Specify the countries or regions you want
Step 2 – Wait for processing
Our technical team will handle the change within 24 hours on business days. You'll receive a confirmation email once it's done.
Step 3 – Update the playlist in your app
Once the change has been made you need to update the playlist in your IPTV app for the new content to appear. How you do this depends on which app you use:
| App | How to update |
|---|---|
| TiviMate | Settings → Playlists → Refresh |
| UHF | Settings → Refresh source |
| IPTV Smarters Pro | Profiles → Refresh account |
| Other apps | Restart the app or look for "Update playlist" in settings |
Tips
Need help updating the playlist in your specific app? We have detailed guides for each app in the left menu.
Frequently asked questions
Does it cost extra to change content?
No, there's no charge. You can adjust your content within your existing subscription without any additional fees.
Do I need new login credentials after a change?
No. Your username, password and server address remain exactly the same — only the content is updated on the server side.
Do content changes work for M3U links too?
Yes. Whether you use Xtream Codes or an M3U link, the content is automatically updated once the change has been made. You may need to reload the link in your app.
What do I do if the new content doesn't appear?
Try the following in order:
- Wait up to 24 hours — server cache sometimes takes time to update
- Manually refresh the playlist in the app
- Clear the app's cache in your device settings
- Restart the app completely
If none of the above helps, contact our support team via live chat or email.
Summary
| Step | Details |
|---|---|
| 1. Submit request | Choose a ready-made package or specific countries via your account page |
| 2. Wait for processing | Done within 24 hours on business days |
| 3. Update playlist | Refresh manually in the app or restart it |
Have questions or not sure which package suits you best? Contact us via live chat or email and we'll help you find the right fit.